Refund and Returns Policy

This is a sample page.

Overview

At The Antique Spoon, your satisfaction is our top priority.  Our refund and returns policy lasts 5 days. If  days have passed since your parcel is delivered , we can’t offer you a full refund or exchange.

 (Not applicable to bulk orders) because we’re confident in the quality of our products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

• We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your product arrives damaged or you don’t like the product, please send us a photo & video of the product and box within 5 days of receiving your order. 

  If we have delivered the wrong or damaged product, we will replace the same product immediately.

  We welcome requests for replacement or return on the following circumstances or terms:

  • If you identify a manufacturing defect in the received product.
  • The product supplied is different from the product ordered.
  • The product supplied must not have been used or worn out.
  • The customer must return it in the same original packing in which it was received. Needless to mention that the original packing must not have been broken or soiled.
  • The customer must supply proof of purchase or receipt of the product.
  • Products under warranty (if eligible )

  Not all products are eligible for returns. To maintain fairness to our artisans and craftsmen and keep our prices fair, many items are “Final Sale.” Please make it a point to understand and check with our customer team which products are eligible for returns before purchasing.

  • Food serving products, ceramics, cutlery, and other fragile products are not eligible for returns.
  • Handicrafts and natural materials with slight colour and texture differences are not eligible for returns.
  • Tiny bubbles on ceramic will not be considered a defect if they are not visible on the upper surface.
  • Our website dimensions are generally very accurate. However, up to 5% or 2cm variance (whichever is higher) from the stated dimensions is not considered a defect.
  • Goods ordered if not in stock and those that cannot be exchanged for a similar product will be refunded.
  • Damaged goods that are used or manhandled will not be accepted as returns.
  • At any point, the refunds will not exceed the actual value of the goods.
  • Orders cannot be cancelled/altered once an order is packed/shipped, it cannot be cancelled and will be treated as a return if there is non-acceptance.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-8 days 

Post approval, we will process the refund within 3-4 business days and it will be credited to the original payment method within 7-8 business days

Delivery Timeline

Delivery time: 3–7 business days depending on your location.

Free shipping may be applicable on promotional offers or bulk orders above a certain value.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 8741077939.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

The exchanged or replaced product will be delivered within 3-4 business days .We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us at whatsp 8741077939  and send your item to: 236-237,Tirupati vihar c,manyawas ,mansrover jaipur .pin code 302020

EMAIL : customercare@theantiquespoon.in

Shipping returns

To return your product, you should send your product to: 236-237,Tirupati vihar c ,manyawas ,mansrover ,jaipur PIN CODE -302020

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at 8741077939 and customercare@theantiquespoon.in  for questions related to refunds and returns.